Privacy Policy rm1asia

1. Introduction and Scope of Privacy Policy

This Privacy Policy is issued by rm1asia, a sports betting and online casino platform operating under international licensing. We take responsibility for users' personal information very seriously and are committed to handling it transparently, responsibly and securely.

This policy applies to all individuals who register an account, visit the rm1asia website, use any of the services we provide, or interact with our customer support team. By using rm1asia services, you agree to the collection and processing of your personal information as detailed in this policy.

We only process personal information where there is a valid legal basis for doing so, whether based on your explicit consent, contractual necessity, legal obligation, or the legitimate interests of rm1asia in operating a safe and compliant business.

2. Personal Information We Collect

rm1asia collects various categories of information depending on your interaction with our platform. All data collection is carried out on a minimum-necessary basis — we do not collect information beyond what is required for the stated purposes.

Account registration information:

• Full name as shown on your identity card (MyKad) or passport
• Date of birth for age verification purposes — rm1asia only accepts players aged 21 and above
• Identity card number (MyKad) or passport number
• Active email address for account communications
• Malaysian mobile phone number
• Password encrypted using a recognised hashing algorithm

Financial and transaction information:

• e-wallet account details (Touch 'n Go eWallet, Boost, ShopeePay) for deposit and withdrawal purposes
• DuitNow and online banking (FPX) information required for transaction processing
• Crypto wallet addresses (for USDT, BTC or ETH) for users who choose the crypto payment method
• Historical records of deposits, withdrawals and betting activity

Technical and usage information:

• IP address and estimated IP-based location for geo-restriction purposes
• Device type, operating system and web browser version
• Access logs, session times and platform usage patterns
• Cookie data and session tokens for a better user experience

3. Purpose of Using Personal Information

rm1asia uses the personal information collected solely for legitimate purposes necessary to operate the platform safely and responsibly. The main purposes for using data include:

• Creating, verifying and managing registered player accounts
• Identity and age verification as a condition of international licensing compliance
• Processing deposits and withdrawals in Malaysian Ringgit (MYR) and crypto
• Managing bonuses, cashback, VIP programmes and eligible promotions
• Providing 24/7 customer support via live chat and email in Malay and English
• Detecting and preventing fraud, money laundering and suspicious activity
• Compliance with reporting requirements related to licensing and financial regulation
• Product and service improvement based on anonymised data analysis
• Sending transactional communications, security notifications and policy updates

4. Information Sharing and Disclosure

rm1asia does not sell, transfer or disclose your personal information to third parties except in the following clearly defined circumstances:

Contracted service providers: We share only the minimum necessary data with payment service providers, technology infrastructure providers, fraud detection software providers and cloud computing services that work under rm1asia's direction and are bound by confidentiality agreements.

Legal obligations: Where disclosure is required by the licensing body that issued our operating licence, a court of competent jurisdiction, or a law enforcement authority submitting a legally valid request, rm1asia will comply fully while endeavouring to inform you to the extent permitted.

Protection of rights and safety: Information may be disclosed when rm1asia believes such disclosure is necessary to investigate, prevent or take action against illegal activity, fraud, security threats or violations of our Terms & Conditions.

5. Data Security Measures

We implement multiple layers of technical and organisational protection to ensure your personal information is kept safe from unauthorised access, loss, alteration or unintended disclosure.

• 256-bit SSL/TLS encryption across all website pages and API connections
• User passwords are stored using a strong one-way cryptographic hashing function
• Two-factor authentication (2FA) is available and encouraged for all player accounts
• Continuous system monitoring to detect anomalies and intrusion attempts
• Role-based access controls — internal staff can only access data relevant to their duties
• Periodic security audits by independent third parties
• Documented incident response procedures for handling any data breach

Although we take all reasonable steps, no online system can guarantee absolute security. You are also responsible for keeping your account password confidential and not sharing your login details with anyone.

6. Cookies and Tracking Technologies

rm1asia uses cookies and similar tracking technologies to improve your experience on our platform, maintain login sessions, analyse usage patterns and ensure account security.

Types of cookies we use:

• Essential cookies: Required for basic website functions including login authentication and session security. Cannot be disabled.
• Performance cookies: Help us understand how visitors interact with the website through anonymously collected data.
• Preference cookies: Store personal settings such as language and display preferences for a more convenient repeat-visit experience.

You can configure your web browser settings to block or delete cookies at any time. Please note, however, that disabling certain cookies may affect the full functionality of some parts of the rm1asia platform.

7. Your Rights Regarding Personal Data

As a registered rm1asia player, you have the following rights regarding the personal information we hold about you. Requests to exercise these rights can be submitted to our customer support team:

• Right of access: You have the right to request and receive a copy of the personal information we hold about you in a readable format.
• Right of rectification: If any information we hold is inaccurate or out of date, you have the right to request its prompt correction.
• Right of erasure: In certain circumstances, you may request that your account and personal data be deleted, subject to mandatory record retention obligations we are required to comply with.
• Right to restrict processing: You may ask us to restrict the way we process your data in certain situations specified under data protection law.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format.
• Right to object: You can object to the processing of your data for direct marketing purposes at any time.

We will respond to all valid data rights requests within a reasonable time. In some cases, we may need to verify your identity before processing a request to ensure the security of your account.

8. Data Retention Period

rm1asia retains your personal information for as long as your account is active and for an additional period after account closure as required by applicable licensing and financial legal requirements.

Financial transaction records, including deposit and withdrawal history, are retained for audit, verification and licensing compliance purposes. Records of inactive accounts may be deleted once the minimum retention requirements are met, with prior notice sent to your registered email address.

Technical data such as access logs and session records are kept for a shorter period for security and fraud detection purposes, after which they are automatically deleted or anonymised.

9. Policy Amendments and Updates

rm1asia reserves the right to update or amend this Privacy Policy at any time in response to changes in business operations, licensing requirements, applicable laws or improvements to our privacy practices.

Any significant changes to this policy will be communicated to registered players via email to your registered address or through in-platform notifications at least seven days before the changes take effect. Continued use of rm1asia services after the effective date of the latest version of this policy constitutes your agreement to those changes.

We encourage you to review this Privacy Policy page periodically to ensure you always understand how your data is managed. The "Updated" date at the top of this page indicates when this policy was last reviewed.

10. Contact Us Regarding Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or how we handle your personal information, please contact the rm1asia customer support team, available to assist you 24/7.

We provide support in Malay and English through two main channels:

• Live chat: Available 24/7 directly through the rm1asia platform for immediate responses
• Support email: [email protected] — for enquiries that require documentation or formal written requests

For formal personal data rights requests, please clearly state the type of request (access, correction, deletion, and so on) along with your account number and relevant identity verification information so that we can process your request promptly and accurately.